Shipping policy

Shipping Policy

At ThreadToGo, every order is prepared with care. Because many of our items are embroidered, printed, or personalized specifically for you, please allow time for both production and shipping.

Processing Time

Most orders are processed within 7–10 business days before shipping.

Custom, personalized, bulk, or specialty orders may require additional production time. Any different turnaround time will be communicated before or after your order is placed.

Business days do not include weekends or holidays.

Shipping

Once your order has been completed, it will be shipped using the shipping method selected at checkout.

Shipping times shown at checkout are estimated transit times and do not include our processing/production time.

Once your order ships, tracking information will be sent to the email address provided at checkout.

Rush Orders

Need your order sooner? Rush service may be available depending on our current production schedule.

Please contact ThreadToGo before placing your order to confirm availability. Additional rush and/or expedited shipping fees may apply.

Local Pickup

Local pickup may be available for select orders when offered at checkout or arranged directly with ThreadToGo. You will be notified when your order is ready for pickup.

Please do not arrive for pickup until you have received confirmation that your order is ready.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered the shipping process.

ThreadToGo is not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping charges may apply if an order must be reshipped.

Lost, Delayed or Stolen Packages

Once a package has been accepted by the shipping carrier, delivery is handled by the carrier.

ThreadToGo is not responsible for carrier delays or packages marked as delivered but reported missing or stolen. However, if you experience a shipping issue, please contact us and we will assist with available tracking information and next steps.

Damaged Packages

If your order arrives damaged, please contact us within 3 days of delivery and include your order number along with clear photos of the item and packaging so we can review the issue.

Custom & Personalized Orders

Please carefully review all names, initials, wording, sizing, colors, and other personalization details before submitting your order.

ThreadToGo is not responsible for errors resulting from information entered incorrectly by the customer.

Questions?

Have a question about your order or need it by a specific date? Contact us before ordering so we can confirm whether your requested timeline can be accommodated.