Refund policy

Return & Exchange Policy

At ThreadToGo, many of our products are made, printed, embroidered, or personalized specifically for you. Because of the custom nature of our products, all sales are final.

No Returns or Exchanges

We do not accept returns or exchanges. Please carefully review your order, including size, color, personalization, spelling, and other selections before completing your purchase.

Final Sale

All items purchased from ThreadToGo are considered final sale, including custom, personalized, embroidered, printed, sale, and promotional items.

Incorrect Personalization

Customers are responsible for ensuring that all personalization details are entered correctly when ordering. ThreadToGo is not responsible for misspellings, incorrect names, initials, sizing, colors, or other selections submitted by the customer.

Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or different from what you ordered due to an error by ThreadToGo, please contact us within 3 days of delivery.

Include your order number and clear photos of the item so we can review the issue. If we determine that an error was made on our end, we will work with you to make it right.

Order Cancellations

Because production may begin shortly after an order is placed, orders cannot be canceled once production has started.

If you need to request a cancellation, please contact us as soon as possible. Cancellation requests are not guaranteed.

Questions

If you have questions about sizing, personalization, colors, or your order before purchasing, please contact ThreadToGo before placing your order.